Help – Frequently Asked Questions


I have lost my password or I want to change my password – what should I do?

Click on this link and you will be taken to our password reset page. Type in the email address you used when you joined Yoga Online and we will send you an email with instructions for resetting your password.

I did not receive a confirmation email after signing up for a Yoga Online membership.
How can I get my password to sign in to the members area?

Please check your Spam or Junk Mail folders in your email. As our emails come from an automated system sometimes your email program will see our messages as spam. If you still can’t find our email after checking these folders please send us a message using the contact form below. We will send out your contact information as soon as possible.

The downloads won’t work on my iPhone or iPad, how can I download your videos to an iDevice?

Yes it is possible to download and view our videos on your iPhone or iPad, please watch this help video or see the instructions below.

1. Go to the App Store and search for “Download Manger Lite” , this is a free app. Download it and install it on your iPhone/iPad . (you may see several apps with similar names to “Download Manager Lite”, the one with the green icon with a white arrow seems to work the best.)

2. Once you have downloaded it, open “Download Manger Lite” – select “Browser” from the menu at the bottom left. Paste the link to our thank you page into the url bar at the top of the Download Managers browser.
Click “Go” then click “Open” – this will take you to our thank you page in the Download Manager browser.

3. Click the “Download Now” button next to the iPhone/iPad icon then click “Download” This will automatically start the download and you will be able to see a “1″ in a red circle at the top left of the screen.

4. Click “File Manager” at the bottom of the screen, then click on the video to play the content on you iPhone/iPad.

How Do I Cancel my Subscription?

Click here to cancel your membership – Use the Email address and password you used when you signed up to Yoga Online Video to login to this page then go to Purchases and Subscriptions and click on the cancel link next to the service you wish to cancel.

If you can’t find help for a problem you have with this site please contact us using the form below.

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